This Returns and Refunds Policy applies to all purchases made through the website of Arab Perfume Bulk (hereinafter referred to as “we,” “our,” or “us”).
As our business primarily focuses on wholesale sales of perfumes to businesses, retailers, and professional buyers, our returns and refunds policy is designed for commercial transactions. Please read these terms carefully before placing an order.
For wholesale and business-to-business (B2B) orders, returns are generally not accepted for changes of mind, incorrect sales forecasts, or unsold merchandise.
All sales are considered final unless a claim qualifies under the conditions outlined in Section 2 of this policy or applicable law requires otherwise.
We will review replacement or refund requests in the following circumstances:
A. Damage During Transport
The order arrives with broken perfume bottles, damaged packaging affecting the products, leaking liquids, or other demonstrable shipping damage.
B. Incorrect or Missing Products
You receive products that do not match your order or invoice, or one or more items are missing from the delivered shipment.
The product has a verifiable manufacturing defect, such as a perfume spray mechanism that does not function correctly or another confirmed product fault.
To help us investigate complaints and, where applicable, submit claims to the shipping carrier, customers should follow the procedure below.
Step 1: Inspect the Delivery
Please inspect the outer packaging when your order arrives. If you notice visible damage, crushed boxes, leakage, or signs of breakage, report the issue to the delivery driver and ensure it is recorded in the carrier’s delivery documentation before signing, where possible.
If damage is discovered after delivery, please document it immediately and contact us.
Step 2: Provide Evidence
For claims involving damaged products, missing items, or shipping-related issues, please provide clear supporting evidence.
Where possible, this should include:
A continuous video showing the unopened package before it is opened.
Clear images of the shipping label and outer packaging.
Photos or video showing the affected products and any damage.
Your order number and a description of the issue.
For missing items, please provide evidence showing the package contents and the items received.
We may request additional information when necessary to assess a claim. The absence of an unboxing video will not automatically invalidate a claim where applicable law provides otherwise.
Step 3: Notify Us Promptly
Please report any damage, incorrect products, missing items, or manufacturing defects within 24 hours of delivery whenever possible.
Send your complaint to our customer support email address, including your order number and all available evidence.
If you discover a manufacturing defect that could not reasonably have been identified within this period, please contact us as soon as reasonably possible after discovering it.
Please retain the damaged products and packaging until the complaint has been reviewed, as the shipping carrier or our team may require them for inspection.
After receiving your complaint and supporting evidence, we will review the case and communicate our decision as soon as reasonably practicable.
If a claim is approved, we may offer one of the following solutions, depending on the circumstances and applicable law:
1. Product Replacement
We may replace the damaged or incorrect product at no additional product cost. Any applicable shipping arrangements will be confirmed with the customer.
2. Store Credit
Where agreed with the customer, we may issue store credit for the approved value of the affected products, to be used toward a future purchase.
3. Monetary Refund
Where a refund is approved or legally required, we will refund the applicable amount for the damaged, defective, incorrect, or missing products.
Refunds will generally be returned to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for the refund to appear in your account depends on the payment provider and your financial institution.
A claim may be rejected where the available evidence establishes that:
The request relates solely to a change of mind, unsold merchandise, or an incorrect sales forecast and no applicable legal right to return exists.
The damage was caused by improper storage, misuse, or handling after delivery.
The products were altered or damaged after receipt by the customer.
The complaint is unsupported by sufficient evidence after a reasonable opportunity to provide the requested information.
The claim falls outside an applicable contractual or legal deadline.
Visible delivery damage should be reported to the carrier at the time of delivery where possible. However, failure to record visible damage on the delivery note will not automatically exclude a claim where applicable law provides otherwise.
Nothing in this policy limits any mandatory rights or remedies available under applicable law.
For questions about returns, damaged deliveries, incorrect orders, or refunds, please contact our customer support team through the contact details published on our website.
Please include your order number and a clear explanation of your complaint so that we can assist you efficiently.
Arab Perfume Bulk reserves the right to review each claim based on the circumstances, the evidence provided, and applicable law.
